Get Help

Several support channels are available depending on your issue type. Start with the channel that best fits your situation.

Before You Reach Out

Providing complete information gets you a faster response. Before posting or submitting a report, do the following:

Check the Troubleshooting section first, many common issues are already documented
Note your SignalRGB version (visible in Settings > About)
Note your Windows version and build
Note the make and model of any affected devices
Let us know what steps you’ve already tried, and if anything made a difference in the behavior
Attach your log files if you are reporting a bug via email

Discord

The official SignalRGB Discord server is active and monitored by the community support and moderation teams, it’s often the fastest way to get an answer too. Use it for quick questions, sharing custom plugins, and real-time community support. Join the SignalRGB Discord!

Community Forum

The community forum is another way to get help from other users in the community. Search before posting, your question may already be answered. The forum covers setup questions, device compatibility, effect requests, and general troubleshooting.

In-App Issue Reports

Use the bug icon in the upper-right corner of the app (or using this link to submit a bug report directly to the SignalRGB team. This will automatically attach your log files and helps the team diagnose your issue much faster. Our Support team will follow-up over email within 3-5 business days.

Additional Support Options

For account, billing, or private issues, use the contact form or email us at [email protected]. Our Support team will follow up within 3-5 business days.

Request a New Device

If your RGB device is not supported by SignalRGB, you can request it. The team prioritizes device requests based on community demand.

Device Request form: Submit a request at signalrgb.com/devices.

To help our development team investigate, we may also ask for a USB capture:

Download and run the SignalRGB Capture Helper.
- Windows SmartScreen may flag it as unrecognized: click More info, then Run anyway, and accept any permission prompts.
In the wizard, select the feature you’re capturing (for example, RGB lighting), then your device, then open its native software when prompted.
Follow the on-screen steps. The wizard installs USBPcap automatically if needed and may ask you to restart before continuing.
Once finished, the tool saves the capture file.
Email the capture to [email protected] with the following information:
- Your device model
- The firmware version of the device
- A short description of the issue or feature requested

We’ll escalate to our plugin development team. If they need more information or have a build ready for testing, they’ll follow up by email.

Request a Game Integration

Game Integration Request Form: Submit a request at signalrgb.com/integrations.