Troubleshooting

Use this guide to find the right troubleshooting article for your issue. Start with the steps below before diving into a specific guide.

Before You Start

Tip

Complete these steps before troubleshooting any issue. They resolve the majority of common problems.

• Update all firmware, drivers, and BIOS to the latest versions.
• Close any conflicting RGB software such as iCUE, Razer Synapse, Aura Sync, or Mystic Light.
• Restart your PC after connecting any new hardware.

See the Firmware, Drivers, and BIOS guide for detailed instructions.

Find Your Issue

Locate the description that matches what you’re experiencing and follow the link.

What’s happening?	Where to go
A device isn’t showing up	Device Not Detected
Colors look wrong or don’t match	Incorrect or Mismatched Colors
Lighting is flickering or changing randomly	Flickering or Rapidly Changing Colors
SignalRGB freezes or crashes	Freezing or Crashing
A feature isn’t working	Feature Issues
Conflicting software issues	Conflicting Programs
Brand-specific device problems	Brand-Specific Troubleshooting

Still Stuck?

If none of the guides resolve your issue, contact support and a team member will help you directly. You can also post your question on the SignalRGB community forum where other users and staff can assist.