How to Find and Read Log Files

When to Use Logs

Log files help you diagnose persistent issues when basic troubleshooting steps have not resolved the problem. The SignalRGB support team will often ask for your logs when you submit a bug report.

Logs record what the application was doing leading up to an error. They give the support team context that screenshots alone cannot provide.

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Enabling Verbose Logging

Standard logs may not capture enough detail for complex issues. Verbose logging records more activity and gives the support team a fuller picture.

1. Open SignalRGB.
2. Go to Settings > Application > Advanced.
3. Enable Verbose Logging or Debug Mode.
4. Reproduce your issue. Restart the app, trigger the bug, or repeat the steps that cause the problem.
5. Disable verbose logging after capturing the issue. Leaving it on can affect app performance.

Caution

Verbose logging increases log file size. Disable it once you have reproduced the issue to avoid unnecessary disk usage.

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Finding Log Files

Log files are stored at:

C:\Users\USERNAME\AppData\Roaming\WhirlwindFX\SignalRGB\logs\

Replace USERNAME with your Windows username.

Steps to navigate to the logs folder:

1. Press Win + R to open the Run dialog.
2. Type %AppData%\WhirlwindFX\SignalRGB\logs and press Enter.
3. The logs folder opens in File Explorer.

Tip

Sorting the folder by Date Modified (newest first) makes it easy to find the most recent log file.

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What to Include in a Bug Report

Providing the right information upfront speeds up the support process. Before submitting a report, gather the following:

• The most recent log file, sorted by date
• Any crash dump files (.dmp) found in the logs folder
• Your device brand, model, and connection type (USB, PCIe, etc.)
• The steps you took to reproduce the issue

Note

Log files may contain your PC username and device names. Review the file before sharing if privacy is a concern.